Etna Excursions from Catania

Thanks a lot to you

Thank you very much 😊

Dear Guest, thanks for your review. As written in the booking confirmation message, we stop on the way to mt. Etna to buy sandwiches, drinks, for coffee, bathroom needs and a short briefing. No one obliges guests to buy food & drinks there. Doing an activity in a group means that organisers have to consider different needs and points of view of the entire group and every single component of the group could adapt or not, depending on the circumstances but this normally is not a matter for complains. Unfortunately your wife and daughter were the slowest of the group, together with other couple of guests, so the stops were necessary to avoid splitting the group. During those stops, guides gave some explanations about the volcano. The most active crater was totally covered by clouds, moreover the area is restricted for safety reasons due the continuous activity of the last years. Nobody told you we were visiting the summit and it is not written on the Viator page. You visited the volcano and its several craters available in this kind of moderate hiking in a safety condition. I'm glad to remind you that on the way down the group has been splitted in 2 smaller groups, one going to hike to 2500 mt and the other going back to the touristic station on a lightest route. We expressly asked to all the group to choose and you personally choosen to go back. And you didn't follow the guide and the group, but you hiked on your own. All of these behaviours were under your exlusive responsability. In addition, the guide took you to the tourist station because your daughter was sick and told you to wait for us to come and pick you up by car, instead you on your own initiative moved away and approached the parking lot by yourself. We appreciate and make treasure of criticism, but we certainly cannot intervene when people act independently and make choices without even discussing them with us. At last but not least, we can offer private tours for smaller groups. This could be an option to organise everything on guests needs and expectations. Kind Regards

Dear Guest, I'm sad you did not enjoy the trip. To be precise, the summit craters of Etna (3.300mt) are forbidden by an ordinance due to the strong volcanic activity of the last years. It is not specified when it will be reachable again. On the tour you've booked with us is expressly written what kind of activity and service we offer, and you may ask any kind of info before booking it. I'm glad to remind you that the price you've paid includes the naturalistic guide service, the transportation, the equipment and the insurance. Nothing of that you have experiencing it on your own. Of course you can't get lost, but for sure you don't know how to hike on a volcano out of the touristic tracks. Doing an activity in a group means that organisers have to consider different needs and points of view of the entire group and every single component of the group could adapt or not, depending on the circumstances but this normally is not a matter for complains.