Versailles Palace and Gardens Tour by Train from Paris with Skip-the-Line

Thank you for your review. We are so sorry about the garden ticket mix up on the day of your tour, and the delay it caused. We buy our tickets in advance so that guests avoid the ticket lines, and for some reason the tickets that day were showing as invalid. The time it took us to sort this out with the people who manage the gardens was much longer than it should have been, and we do apologise for that. We contacted all guests right after the tour and have issued partial refunds for 1/3 of the cost of the morning tour, please let us know if you have not received it yet. We are glad that you enjoyed the palace part of the tour. We take great care in preparing our tours and we always want our guides to be able to work in the best conditions possible, so we take it very much to heart when things occasionally go wrong. We hope that you and your daughter had a wonderful stay here in Paris, and that we will be able to welcome you again and show you a 100% perfect tour. This is what we work hard to provide every day and we apologise again for the mix up on yours.

Many thanks for your review and recommendation which we have shared with Humberto. We are very happy to read you enjoyed your visit to Versailles and we'd also like to thank our fantastic team of coordinators who take such good care of our guests on the trip to Versailles. We hope you had a wonderful stay in Paris and we hope to see you again!

Thank you for your review. We are sorry that you felt there was too much walking for you on this tour. We don't actually take the train because it's cheaper, but because it allows our guests much more flexibility if they want to stay on in Versailles and see more after the tour. We don't like to demand people leave to take a bus if they have not finished seeing all that they want to. As you saw, there is a lot to see! The trains can get a bit crowded, but you are escorted all the way by our wonderful team of coordinators who take very good care of everyone during the trip. We take the train to Versailles Chateau, which is the closest station to the palace and just a few minutes walk away. There is quite a lot of walking in the gardens, this is because the most beautiful groves are hidden (and they are well worth seeing!) and our guides want to ensure that you see the very best of the palace and the gardens. We are sorry that you left half way through the tour. We hope that perhaps we'll have the opportunity to welcome you on a different visit in the future that you will find more suited to you. We do hope you had a wonderful stay in Paris!

Thank you for your review which we have shared with Valerie. We are really happy you enjoyed spending time at Versailles with her (and on the metro, another very Parisian experience!) We hope you had a wonderful stay here in Paris.

Thank you David for taking the time to leave us a review! We were really happy that you made it and of course we're always glad to help! We have passed your kind comments on to Valerie and are sure she'll be as happy to read them as we are. We hope you and your family had a great stay in Paris and would love to see you again should you ever come back!

Thank you for your review! We are really happy to read that you and your mother enjoyed your visit to Versailles, and that your mother was comfortable and able to make the most of it. Our amazing guides really do all they can to ensure everyone has the best time, and we also thank them for that. We hope you are both having a wonderful stay in Paris, and that we will have the opportunity to welcome you again!

Many thanks for your review which we are very happy to read! We are so pleased you enjoyed your tour to Versailles, we love it there and it's wonderful to see that you had such a great time with your guide. We hope you had a great stay in Paris and look forward to perhaps seeing you again on future visits!

Thank you for your review. We are sorry that you experienced some delays in entering the palace. The major sites in Paris can get very crowded, and this spring it seemed more so than ever. In order to facilitate the entry of our guests at Versailles we have a coordinator to assist the guide and the guests. The guide arrives early and collects our tickets and reservations and the coordinator takes care of making sure all our guests are met, this way we are as efficient as possible and do not lose any time. We have a pre-reserved entry at Versailles which is timed, and generally the staff at the palace are able to ensure that the groups enter at their allotted time. However sometimes when it gets very busy there can be delays, but I would like to assure all guests that any wait time we may sometimes experience is much less than the lines for the general public! We have had a very busy Easter here in Paris, we hope that your guide was able to ensure you navigated the crowds in the palace and to show you the best parts of the gardens. As for the flowers, we find the structure of the gardens beautiful at all times of year, but we'd love to take you back to Versailles again a little later in the year when the flowers are all out - don't hesitate to contact us if ever you are back in Paris! We hope you had a great stay and that we will see you again on future visits.

Thank you for taking the time to leave us a review. It seems your reviews may have got mixed up between your tours, but we are very happy to hear that you had multiple great tours in Paris! We hope you had a wonderful stay!