Eiffel Tower Priority Access Guided Tour with Summit Access

Thank you for your review, although we are very disappointed to read it. We would be very grateful if you could contact us with some further information regarding the date of your tour and the name of your guide on contact@memories-france.travel. It is very unusual that you would wait in line for 75 minutes. There are security lines which are obligatory, but these generally move fairly fast. We have timed entry tickets which allow us to skip the ticket lines and go to the elevator at our allotted time. On very busy days there may be a short wait here, but it should not be excessive. Finally, there are no short cuts to the elevator for the summit, all visitors have to exit at the second floor and wait in line for the summit elevator. There can be lines here, and our guides are there to facilitate your wait as best as possible and to ensure that you navigate these lines as easily as possible. In terms of the guide, all our guides are professionals and have chosen their profession because of their passion for history and their love of sharing it. We are very sorry to read that you were disappointed with your guide and hope to hear from your further on this so that we can address it. We hope you had a great stay in Paris.

Thank you for your comments which we have passed on to Marion. We are very happy to read that you enjoyed your visit to the Eiffel Tower! It's a special visit and an amazing monument, and it's great for us to read how exciting it was for you! We hope that the rest of your stay in Paris was equally exciting and that we may see you again on future visits!

Thank you for your review. We are sorry to read that you were disappointed with some aspects of your tour and would like to address your concerns here. We prebook our entry tickets several months in advance to ensure that we secure timed entry to the second floor elevators. The lines can vary, generally they are very long, and our entry ensures we move much faster than the individuals. Our guides are also there to help you navigate the various checks, lines and elevators and ensure you have the smoothest and best experience possible. The guides are all trained professionals who love sharing their passion and knowledge with our guests. We hope that meeting them, learning from them and spending some time with a local will enhance your stay here in Paris. They not only tell you about the tower, but all the other Parisian landmarks you can see from the viewing platform. We are sorry that you did not feel that you benefitted from your experience with your guide, and hope that we may have the opportunity to see you here again in future and help you discover other places in our beautiful city.

Thank you for your review, we are glad you enjoyed your tour. We are sorry to read that we were not able to equip you as best as possible and we thank you for your suggestion. It's definitely something that we will look into to see if we can obtain some for future visits. We hope you had a wonderful stay here in Paris and that we will perhaps have the opportunity to welcome you again on future visits.

Thank you for your review. We are very sorry to read that you had difficulties finding your guide. We do have very detailed meeting point instructions on the confirmation voucher that is sent to you, including a map. This is also available via the app with your booking. We also call all guests who have not arrived 10 minutes before the tour start time to see if they need help getting to the meeting point and our team can guide you there via phone if necessary. Our coordinator arrives 30 minutes before the tour start time and waits for 15 minutes after the guide has left with the group. We have done a lot of research to find the best headsets available to ensure that our guests can always hear our guide. There is sometimes interference on the tower however, please don't hesitate to tell your guide during the tour if you cannot hear them. They have spare headsets, spare earphones and can always make adjustments to ensure your experience is as good as possible. We hope you enjoyed your stay in Paris!

We are very sorry to read of the issues on your tour and we understand your disappointment. All of our guides are fully trained, they are all licensed professionals. We have spoken to the guide in question and she agrees that there were some problems on the day of your tour which she is very sorry for. The heat in Paris was extreme that day and probably some fatigue at the end of a very hot day led her to make some small mistakes with the lines. The operations on the ground at the tower can change fast in times of extreme weather such as heat or storms, and it can be confusing. Our guides deal with it as best they can, but the crowds and changes are not always easy, and we are very sorry that your tour was impacted. There is no skip the line entrance for the elevator to the top. All visitors have to exit at the second floor and wait for the elevator to the summit. At busy times there can be a wait, we try to ensure this is clear when you book, and our guides are there to help you get to the right place as fast as possible and minimise that wait if they can. We use audio headsets to ensure all our guests can hear the guides at all times, sometimes there is some interference at the tower, please don't hesitate to tell your guide if you can't hear her well. Once again we are sorry that you were disappointed with your tour, and we do apologise for the incidents on that day. We very much hope we will have the opportunity to welcome you again in better circumstances, and we hope that you had a wonderful stay in Paris.

Thank you for your review. We are sorry you were disappointed with certain aspects of your tour and hope we can address them here. We ask our guests to arrive 15 minutes before their tour departure time to allow for late arrivals and in order to ensure that the tour starts on time. Our coordinator is at the meeting point 30 minutes before the tour departure to welcome and check in all our guests. All our tours start on time, I can assure you tardiness is not a thing as far as we are concerned! If any guests are late, the coordinator waits for them and the guide starts the tour at the scheduled time. We have a pre-reserved timed entry at the Eiffel Tower that we book many months in advance. This is another reason that all our tours start on time, if we are late we miss our entry! This gives us access to the second floor elevators. At the second floor, all visitors must exit the elevators and wait for a different elevator to the summit. Our guides tend to do the guided visit on the second floor, as it is from here that they can best show you the city and explain all the various monuments that you can see. This is one of the great things about taking a guided tour of the Eiffel Tower, not only do you learn about the tower, but also get many recommendations on things to see and do in Paris and the best way to do them. As I'm sure you saw when you got to the summit, the viewing platform is very small, and although the views are amazing, you cannot pick out many of the sights and monuments. There is no skip-the-line for anybody to the top floor elevator, we do make this clear in the description. This is another reason why the guides sometimes do not go straight to the top, if there is a line, it is better for them to do the tour and then get you safely into the line to go up at the end of the tour. Our guided tour is 1.5 hours, our guests have chosen to take a guided visit and we do not want to just rush you to the top and straight back down again. We try to make the rules and organisation at the tower as clear as possible when you book. In terms of the equipment, we have been careful to choose the best quality equipment available, but sometimes the tower itself interferes with the frequencies. Don't hesitate to let your guide know if you are having trouble hearing them. We hope you had a great stay in Paris!

Many thanks for your review! We are very happy to read that you and all your family enjoyed your time at the Eiffel Tower. It's a great visit to do as a family and we are pleased you all had fun. We hope you all had a wonderful stay here in Paris!