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Palazzo Vecchio - Skip the Line Priority Ticket

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Florence, Italy
Palazzo Vecchio - Skip the Line Priority Ticket
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 to 3 hours  (approx.)

Operators have paid Viator more to have their experiences featured here

Overview

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Tickets
Booking for these attractions
Guide
Audio Guide
Transportation Pick-up
Food and beverages
In case of rain, access to the Tower is suspended. The visit ends at the Camminamento di Ronda
In the event of extraordinary events, the 500 hall may be closed
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • OPERATED BY City Florence Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Palazzo Vecchio - Skip the Line Priority Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Palazzo Vecchio - Skip the Line Priority Ticket.
Q:
What is the policy on sanitization during Palazzo Vecchio - Skip the Line Priority Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Palazzo Vecchio - Skip the Line Priority Ticket.
Q:
What is the social distancing policy during Palazzo Vecchio - Skip the Line Priority Ticket?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Palazzo Vecchio - Skip the Line Priority Ticket.
Q:
What measures are being taken to ensure staff health & safety during Palazzo Vecchio - Skip the Line Priority Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Palazzo Vecchio - Skip the Line Priority Ticket.

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Traveler Tips


  • "A+ Self-guided tour is worth it for this one as there are a lot of written explanations available inside this Florentine gem." See review

Reviews

4.0
star-4
32 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 32 reviews
star-5
Beautiful place and...
yakovkuperberg1
, Jun 2022
Beautiful place and perfect service. We was really surprised, when we had a chance to go inside, when city parliament has meeting.
star-4
Tower great. Museum not great
Danielle_S
, May 2022
The tower was incredible and the views of the duomo and Santa Croce were beautiful. The disappointment was the museum. Only two rooms were available to see and Dante’s death mask was not there.
star-5
Great tour but improve start time
Robert_S
, Apr 2022
Great tour. A bit rocky at the start as we weren’t sure where to meet the guide (who turned up late!)
star-5
No long waiting in line!
Nidia_D
, Apr 2022
I highly recommend booking skip-the-line to visit Palazzo Vecchio. It will definitely save you time and hassle.
star-3
We booked a ticket for...
Wendy_A
, Apr 2022
We booked a ticket for 1400 expecting to go up into the tower. Instead we were not allowed up until 1515 and first had to explore the museum which did not take over an hour. The museum was nice but the information should have stated that there was a set time for entry to the tower that was not the time you booked. Did not make it up to the tower because if other plans.
star-5
Highly recommend
Qu_C
, Apr 2022
It was an amazing visit, the wall decor was stunning, furniture from 16th century was well presented. We really enjoyed our experience with Viator, ticket office was close by staff were friendly!
star-1
Loved the Palace, very unhappy with Viator.
Anne_R
, Jan 2022
II didn’t realizeI had to go somewhere else to pick up a ticket for the museum so ended up buying another one at the museum for entry. Very unclear in correspondence that this was necessary.
icon Response from Host , Feb 2022
Dear Customer, it's hard to accept a bad review like this. We would like to remind you that you didn't show up on time at our office, despite this we have allowed you to collect the ticket, indeed we sent it to you as per your request by message with about an hour delay compared to the booking made. We haven't made mistakes, while you have made several and below you will list them: 1- you didn't show up at the time indicated in the booking and chosen for the visit 2- you contacted us almost an hour late 3- you didn't come to redeem your ticket and change the voucher at the office, which is clearly described in the voucher (by the way, our office is located 50 meters from the attraction you were about to visit) 4- you were unable to download the file we sent you via message on the platform as per your request 5- you wrote a review accusing our service, when instead the person not prepared and not informed about what he had bought was you. We cannot accept such reviews, it is not fair for you to complain about things that are not true. We haven't even seen your face and despite this we have done everything to please you. At the end it is always us as an agency who lose and this is not fair. We operators are absolutely not protected in these cases, customers always have the opportunity to complain or say what they want, how they want and when they want. Thanks anyway, CityFlorenceTours Staff
star-5
Beautiful Florence Vista
Megan_F
, Sep 2021
Highly recommend this beautiful view of Florence. The tickets were easy to pick up and the tour started promptly.
star-5
Great ... one more time next year
DrVIOREL_B
, Sep 2021
The whole visit was excellent and should be repeated in one year at least. The construction itself just iradiates pride, courage and dignity. The studiolo is a absolute must, but extensively read about it before.
1 traveler found this review helpful
star-5
Palazzo Vecchio
Jan_Y
, Jan 2020
this was a very special place, particularly to see the Vasari paintings which are magnificent and the Medici apartments. well worth a visit
1 traveler found this review helpful
star-5
Palazzio Vecchio
Curiosity156166
, Oct 2019
Lots of things to see but so little time. Hard to find the office to exchange voucher for tickets. Had to ask people for the street since the policewoman I asked didn’t even know the address
star-5
great experience
WonJeong_K
, Oct 2019
I wanted to see the complete view of duomo rather than climb it so I chose palazzo vecchio and it was a great choice. the weather was nice, the agent was great and the view was remarkable. highly recommend!
star-1
We paid for a show that never happened!
Jose_G
, Oct 2019
We paid to see the Palazzo Vecchio. Once at the facility we found out that the visit was not allowed that day but to residents of Florence. We had no other days to replace the visit. We had problems with our tour in Rome as well. We have not received a refund for the Florence fiasco but we should.
star-5
Skip the line worth it
Emeric_Z
, Sep 2019
Easy booking and communication. Friendly and multilingual staff. A+ Self-guided tour is worth it for this one as there are a lot of written explanations available inside this Florentine gem.
star-5
Magnifique palais
DIDIER_B
, Apr 2022
Magnifique palais avec une des plus grande salle d Europe magnifique. Tout l'univers du film inferno. Peintures magnifiques.
star-1
Un monument magnifique...
annette_S
, Feb 2022
Un monument magnifique mais ne surtout pas réserver sur ce site, nous avons dû repayer les billets car le mail de confirmation nous a été envoyé après la visite…
1 traveler found this review helpful
star-5
Nice
Daniel_N
, Jul 2021
Très pratique, on évite une attente debout fastidieuse et le bureau pour récupérer les billets est vraiment à 2 pas
star-3
Péssima experiência
RosanaMaria_R
, Nov 2019
Tivemos muita dificuldade para encontrar o escritório para retirar os bilhetes. O stres foi grande pois eu havia comprado tickets com dia e hora marcados. Qdo encontramos o escritório, nos disseram que poderia ser em qquer horário, em um período de 6 meses. Ou seja, ninguém nos informou isso antes. E também não entendemos porque os tickets não puderam ser eletrônicos ou ter até mesmo a possibilidade de impressão. Teria evitado o stress e a confusão. Muita burocracia!! Não compro mais nesse formato.
icon Response from Host , Nov 2019
Dear Customer, We are sorry for your negative experience. Our office is located exactly on the side of the Palazzo Vecchio and is not very difficult to find. Regarding the validity of the ticket, our staff always reminds you that the ticket is valid for 6 months (perhaps there has been a misunderstanding) and that it can be reused during the days following the visit. Our agency, however, sets a day and a time of visit to have an exact time for the collection of the ticket, guaranteeing you the service of withdrawal and priority entry, this thing is not guaranteed if you wait in line to enter in the Palace. We hope to see you soon in Florence and change your mind about our services. Thanks and best regards
star-3
Un parmi temps d'autres
Rachouex
, Oct 2019
Le palazzo a une collection redondante peu intéresser les historiens en herbes mais pour monsieur et madame tout le monde devient vite lassant

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